27
September
Where’s the Loyalty in Loyalty Programs?
“We’ve been cleared for landing,” I hear over the PA from the pilot after a 5 hour flight from KOA to LAX. I’m stressed. I’m stressed because my flight left over an hour late, and I need to make a connection in LAX to get home to Atlanta. “Will I make my connection? How long will it take to taxi over to the gate? How quickly can I get off this plane? How far away is it to the connecting gate? Will I have to run to the gate?” These